Projects

Led Scrum delivery for a 20-person full-stack team building a greenfield back-office system to decommission a legacy platform with critical defects and regulatory risk exposure.

• Facilitated Scrum ceremonies, aligned development priorities, and maintained a healthy backlog with product owners and business analysts.
• Mentored teams on self-organization and cross-functional collaboration, improving velocity and delivery quality.
• Removed organizational impediments and designed safer deployment processes for a high-stakes retail environment.

Technical environment: ServiceNow (SNOW), Jira, Confluence

Modernized IT service delivery by aligning global technology strategy with user experience across enterprise business units and executive stakeholders.

• Partnered with global technology leadership to translate digital transformation roadmaps into actionable objectives across regions.
• Re-engineered the request-to-fulfillment journey for hardware procurement, reducing friction and improving adoption.
• Designed a bespoke VIP technology experience for executive leadership with priority service workflows.
• Facilitated global workshops to build consensus on technology requirements and adoption standards.
• Revitalized feedback loops through redesigned global surveys and communications, leveraging qualitative and quantitative data to improve the employee experience.

Technical environment: N/A

Elevated OCM maturity by aligning enterprise communications, adoption strategy, and BAU processes with a long-term technology partnership.

• Architected best-practice OCM and PMO frameworks, translating technical updates into impact-focused narratives.
• Tracked sentiment and adoption, mitigating change fatigue while tying engagement to commercial and technical value realization.
• Built continuous feedback loops between the technology department and wider business to support cultural alignment.
• Directed BAU communications across the application ecosystem and led an offshore delivery team for 24/7 coverage.

Technical environment: ServiceNow (SNOW), Jira, Confluence, Tableau, Miro

Led a large-scale retail technology upgrade spanning RMS, ReSA, RTM, Allocation, and ReIM to improve digital and operational capabilities.

• Synthesized qualitative and quantitative analysis into clear recommendations for work stream and program leadership.
• Mentored staff-level practitioners through feedback, coaching, and workload prioritization.
• Delivered regular status reporting to project leadership, highlighting achievements, risks, and milestones.
• Managed direct reports and coordinated cross-team efforts to ensure client readiness.

Technical environment: Retail Inventory Management (ReIM), Oracle Retail Merchandising System (RMS), Oracle Retail Demand Forecasting (RDF), Oracle Retail Advanced Inventory Replenishment (AIP)

Served as Scrum Master and functional consultant for a multi-team retail transformation program spanning merchandising, inventory, and sales audit capabilities.

• Led Scrum ceremonies for a 20+ member warehouse inventory team across the US and India.
• Created and maintained complex systems architecture diagrams for four releases.
• Implemented a system object inventory tracker for 2,000+ billable objects to streamline invoicing.
• Authored 20+ design solutions and managed client approvals to align on requirements.
• Acted as a key interface between clients and project teams to address concerns and sustain engagement.

Technical environment: Retail Inventory Management (ReIM), Oracle Retail Merchandising System (RMS), Oracle Retail Demand Forecasting (RDF), Oracle Retail Advanced Inventory Replenishment (AIP)

Supported platform consolidation to create a single scalable system for acquisitions and operations across a global infrastructure software business.

• Managed frequent, complex releases across large-scale teams, ensuring tight coordination and communication.
• Developed executive reporting decks and summaries for C-suite stakeholders.
• Leveraged SQL to extract, transform, and analyze data for decision-making insights.
• Designed reporting templates that made complex data accessible and actionable.
• Trained and oversaw multiple USI resources to ensure delivery standards.

Technical environment: ALM

Designed standardized processes and transitional-state templates to migrate legacy customers and onboard new logistics clients into a common solution.

• Orchestrated stakeholder analysis to build engagement and buy-in for project initiatives.
• Developed customer journey maps and operational process flows for current and future states.
• Created deployment playbooks to standardize onboarding processes and experiences.
• Managed defect resolution during system integration testing as acting defect manager.

Technical environment: Oracle OTM 6.4.2, Jira, IndustryPrint4/5

Supported discovery for a global experiential agency evaluating a new core business software platform to improve speed and adaptability.

• Facilitated stakeholder workshops to capture needs, pain points, and priorities.
• Summarized findings and presented recommendations for project decision-making.
• Guided interactive exercises and brainstorming sessions to surface new ideas.

Technical environment: N/A

Delivered supply chain analysis for a like-for-like Oracle EBS R12 upgrade spanning US and Canadian plants, including 1,600+ custom code objects.

• Executed procure-to-pay defect resolution, personalization, and menu building for supply chain controls.
• Developed functional test scripts and supported integration and user acceptance testing.
• Produced training materials and facilitated user training with Oracle UPK.

Technical environment: Oracle EBS R12, HPQC, User Productivity Kit (UPK), DataLoad Classic

Supported enterprise project delivery by leading meeting cadences and producing communication assets for internal stakeholders.

• Led project meetings and maintained technical project documentation.
• Authored a spotlight article published on the company intranet.
• Developed marketing plans for internal initiatives.
• Nominated as team lead for an internal web page redesign.

Delivered KPI reporting and internal quality support for a market entry initiative spanning 10+ countries.

• Gathered leadership requirements and supported KPI report design and implementation.
• Trained and supervised new PMO staff members.
• Managed HR onboarding and offboarding operations.
• Communicated with stakeholders across organizational levels.

Delivered lease analysis and zoning coordination for leading US TMT clients across three states.

• Performed lease analysis, lease reviews, and negotiated lease amendments.
• Coordinated with local jurisdictions on zoning and permitting ordinances.
• Documented processes and timelines, highlighting opportunities for improvement.